Do you have a physical store?

Which products can I personalise?


How can I place an order?

Will I receive an order confirmation?

How can I cancel an order?

I have received the incorrect/damaged product, what do I do?

Are there any discount codes?

Can I get on the waitlist for a sold out Product?

Shipping & Returns

How long will my order take to arrive?

Will there be any customs fees or taxes?

Where can I track my parcel?

My address is incorrect, can you please change this?


How many letters can I have monogrammed?

How do I personalise an item online?

Can my monogram be in a different language?

Where are the initials monogrammed?

What are the color options for personalisation?


Help! How do I choose the perfect gift?

How can I send a gift card to someone?

I received a gift card - How can I redeem it?

How can I order a gift online but have it shipped to someone else?

Leather & Product Care

Which leathers do you use?

Billing & Payments

How can I pay for my order?

What payment methods do you accept?

Do you accept cash on delivery?